Customer Service Representative I Job at SGS Consulting, Remote

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  • SGS Consulting
  • Remote

Job Description

Job Responsibilities:

  • Order Management
  • Process product and service orders from sales teams and customers
  • Maintain accurate customer and contract records
  • Prepare price quotes and verify pricing, quantities, and terms
  • Distribute order documentation to appropriate departments
  • Coordinate with internal teams on order status, shipping dates, pricing, availability, and shortages
  • Customer Billing &; Accounts Receivable.
  • Resolve billing issues, AR disputes, credits, and payment terms.
  • Communicate clearly with customers regarding billing questions.
  • Sales &; Customer Support.
  • Provide pricing, availability, formal quotes, and post-sale support.
  • Support and interact with sales teams and customers on a daily basis.
  • Provide backup coverage across teams with similar responsibilities.

Skills:

  • SAP experience preferred (SAP HANA 4 a plus)
  • AS/400 experience preferred
  • Experience resolving AR disputes, credits, and understanding payment terms
  • Advanced Excel skills; frequent usage expected.

Education/Experience:

  • Bachelor’s degree or 3+ years of relevant experience
  • Experience with CRM tools, ERP systems, or pricing/quote configuration tools
  • Proficiency in Microsoft Word, Excel, Outlook, and Access
  • Strong organizational skills with the ability to manage multiple priorities
  • Solid problem-solving skills and initiative.

Job Tags

Remote job, Contract work

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