Job Description

Job Overview

Company Overview:

Fortuna Bakery is a beloved bakery and cafe located in Orlando, Florida. Known for their delectable pastries, cakes, and savory dishes, Fortuna Bakery has become a local favorite since its establishment. The bakery prides itself on using high-quality ingredients and traditional recipes to create authentic flavors that keep customers coming back for more.

Position Summary:

A Bakery Server is responsible for providing friendly, efficient customer service while assisting guests with selecting bakery items, beverages, and prepared foods. This role involves greeting customers, explaining products, taking orders, handling payments, and ensuring the display cases and service areas remain clean, stocked, and visually appealing.
Bakery servers help create a welcoming atmosphere by delivering fast, attentive service and maintaining knowledge of the bakery’s menu, ingredients, and daily specials. They also assist with packaging products, preparing basic drinks such as coffee, and supporting the team to keep operations running smoothly.

Responsibilities  

• Greet customers warmly and provide excellent customer service
• Help customers select bakery items, sandwiches, and beverages
• Take accurate orders and process payments through the POS system
• Prepare and serve coffee and basic drinks
• Package pastries, breads, and food items neatly for customers
• Maintain a clean, organized counter and display area following food safety standards
• Restock bakery displays and assist the team with opening, closing, and daily tasks

Qualifications:

• Friendly, positive attitude with strong customer service skills
• Good communication and ability to interact with customers professionally
• Ability to work in a fast-paced environment
• Basic math skills for handling cash and processing payments
• Ability to stand for long periods and lift up to 25 lbs
• Reliable, punctual, and able to work as part of a team
• Previous experience in a bakery, café, or restaurant preferred but not required
• Barista experience

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